Frequently Asked Questions
Please contact the customer service team at firstname.lastname@example.org or call 646 732 2736
If you have any problems placing your order online, please contact us at email@example.com or call 646 732 2736.
Please contact us right away at firstname.lastname@example.org. Your order will arrive with a prepaid shipping label, which can be used to return the merchandise at no additional cost so it can be repaired, replaced, or refunded.
Items are eligible for return in unused, unworn and in original packaging within 14 days of the receipt of your product. All discounted items are considered Final Sale. To complete your return, we require a receipt or proof of purchase.
It takes 15 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. You will receive an email confirming the completion of return processing and you will see it appear on your next statement.
Yes, you can if we plan to produce it within 3 months’ time.If we are unable to fulfil your order, you will receive an email update within 5 business days.
We accept Visa, American Express, MasterCard, and Discover.
We are happy to offer complimentary ground shipping for all US orders totalling over $200.00 or more.
Please email email@example.com to inquire about international orders and delivery.
All available items will be processed within 2 business days. Ground shipping arrives in approximately 5 to 7 business days. UPS 2 days shipping will arrive in 3-5 business days from time of order.
Sales tax is calculated based on the laws of the state to which the product is being shipped to.
Once your order is shipped, you will receive an email update with shipping details and a UPS tracking number. You may follow the link in the email to check the estimated date of arrival for your order, or you may also enter your tracking number directly on UPS.com website.
To cancel an order, please call Customer Service at 646 732 2736 . Please note that once an order has shipped, the it cannot be cancelled.